Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us ([COMPANY NAME], [STREET], [POSTCODE CITY], [COUNTRY], email: [EMAIL]) by means of a clear statement (e.g. a letter or an email). You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than fourteen days from the day we receive your notice. We use the same means of payment as for the original transaction. We may withhold the refund until we have received the goods back or you have provided proof of return, whichever is earlier. You must return the goods within fourteen days. You bear the direct cost of returning the goods. You are only liable for any loss in value resulting from handling beyond what is necessary to check the goods.
Voluntary 30-day returns
In addition to the statutory right of withdrawal, we offer a voluntary 30-day return period from receipt, provided the goods are returned complete and undamaged. Your statutory rights remain unaffected. Please contact us before returning: [EMAIL].
Model withdrawal form
To [COMPANY NAME], [STREET], [POSTCODE CITY], [COUNTRY], email: [EMAIL]:
I/We (*) hereby withdraw from the contract for the purchase of the following goods (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature (only for paper notices)
Date
(*) Delete as appropriate.